Select a user to start chatting, or use the search bar to find someone.
Use the search box in the left sidebar to find users by name, username, company, or email. Click on any user to open a conversation.
Type your message in the input box at the bottom and press Enter to send. Use Shift + Enter for a new line.
Green dot = User is online now
Grey dot = User is offline
Your status stays active while the chat page is open. It updates automatically every 60 seconds.
Click the block button () in the top right of a conversation to block a user. Blocked users cannot send you messages. Click again to unblock.
When the other person is typing, you'll see "typing..." with animated dots at the bottom of the chat.
A soft ping plays when you receive a new message. Keep your volume on to hear it!
The blue badge next to a user's name shows how many unread messages they've sent you.
Chat works on phones and tablets. Tap a user to open the chat, use the back arrow to return to the user list.
User avatars appear next to messages and in the sidebar. Set yours from your Amplify Voices profile.
Messages load automatically every 3 seconds. The user list refreshes every 10 seconds. No need to reload the page.
These guidelines apply to all communication on the ITS Platform, including live chat, messages, and Amplify Voices. By using this platform, you agree to follow these rules.
Treat all users with courtesy and respect. Harassment, bullying, threats, hate speech, or discriminatory language of any kind will not be tolerated. This includes comments based on race, ethnicity, gender, religion, sexual orientation, disability, or age.
Do not send unsolicited promotional messages, chain letters, pyramid schemes, or repetitive content. Genuine business discussions are welcome — spam is not.
Do not share other people's personal information (address, phone number, financial details) without their explicit consent. Respect the privacy of your conversations.
Do not use the platform to share illegal content, coordinate illegal activities, or promote violence. This includes copyright-infringing material, malware, phishing links, and fraudulent schemes.
Do not share sexually explicit content, graphic violence, or content designed to shock or offend. This is a professional platform used by businesses and individuals of all ages.
Do not impersonate other users, ITS staff, or public figures. Use your real identity as registered on the platform.
If someone violates these guidelines, use the block feature to stop communication and report the user to info@jaysoftware.co.uk with details of the incident.
Violating these guidelines may result in:
Questions about these guidelines? Contact us at info@jaysoftware.co.uk or call +44 (0)7403 047639.
Last updated: 20 July 2026
| Action | Shortcut |
|---|---|
| Send message | Enter |
| New line in message | Shift + Enter |
| Close help / Close modal | Esc |
| Search users | Click search box and type |
| Toggle sidebar (mobile) | Tap back arrow |
| Block / Unblock user | Click button in header |